At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings.
The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.
Reservation / Call Centre is open every weekday from 08:00 to 16:00, on weekends from 08:00 to 12:00
Return station in Keflavík Reykjanesbær is open every day from 06:00 to 16:00
Keflavík Airport station is open every day from 06:00 to 16:00
Akureyri - Airport and Downtown stations are open from 08:00 to 17:00, closed on weekends
Due to vehicle breakdowns, please call +354 824 4000
Open between 08:00 to 16:00
Please contact our Reservation / Call Centre at +354 591 4000 for further information.
Note that opening hours may change, changes will be announced when applied.
If you have already made a booking, but it is impacted by a quarantine measure or other travel restrictions due to the Coronavirus, this booking can be cancelled as outlined below:
For any customers who have booked through a third-party broker or website, please contact them directly for further guidance should your travel be disrupted.
For increased flexibility on all bookings, you can change or cancel, without fees, any reservations in Europe for rentals due to start before 1st September.
For bookings which start after this time, there will not be any penalties for changes made up to 72 hours before the start of your rental.
To make any changes, please contact our reservations team via e-mail email@example.com or via phone call +354 562 6060.
We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID- 19.
To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitizer, where available. We’ve also enhanced the already robust cleaning techniques of our vehicles after each rental. In particular, we are paying special attention to the places people touch such as steering wheels, door handles and other hard surfaces.
We advise all our customers to keep updated on the latest developments from the World Health Organisation and the Iceland's Ministry of Health.